British Airways came in for severe criticism after their extremely bad start after moving a large proportion of their flights to Heathrow's new Terminal 5 last week.

There were over 250 cancelled flights (with more to come), long delays at check-in, long delays to pickup luggage and also several flights leaving without any luggage on board at all.

Despite this, British Airways is doing its best to clear the 15,000 items of luggage backlog and get bags back to their rightful owners.

Today, over 400 volunteer staff came in to help get the bags moved but the airline said that "we are working around the clock to get them back to their owners".

The last day of March and first few days of April look also to see some disruption with BA expecting 87% capacity on Monday - equivalent to approximately 35 cancellations.

BA's Chief Executive, Willie Walsh has apologised for the disruption to passengers and admitted that the move of BA's operations to the new £4.6 billion terminal was "definately not our finest hour".

Unfortunately the airline faces a large compensation bill for passengers who were delayed or had their flights cancelled and had to stay in hotels overnight.

With volunteers back helping to clear the backlog of luggage, British Airways are trying to restore operation and for the new terminal to receive the proper praise it deserves.

Willie Walsh also vowed that his company would not rest until it got the new terminal working to a high standard.

Airline Booking and Information